Q1: What are the warranty terms for your products?
A: We offer a standard 12-month warranty on all our products, ensuring that customers receive reliable and high-quality solutions. If any issues arise within this period, we provide assistance and resolution promptly.
Q2: What is the minimum order quantity (MOQ)?
A: The MOQ varies depending on the product. For many of our products, we are able to accommodate small quantity orders. Please feel free to contact us for specific MOQ details for the product you're interested in.
Q3: What payment terms do you accept?
A: We accept T/T (Telegraphic Transfer) and LC (Letter of Credit) for payment. These are secure and widely-used methods of payment for international transactions.
Q4: What is the lead time for samples and mass production?
A: The lead time for samples is typically between 5-7 days. For mass production, the lead time will be determined based on the product specifications and quantity. Please contact us to discuss your specific requirements.
Q5: What after-sales service do you offer?
A: We provide comprehensive after-sales support, including:
-
Spare parts recommendations when you place your order.
-
Online technical support to assist with any installation or operational issues.
-
We ensure that all customers are fully supported throughout their purchase and use of our products.
